Shipping policy

Last Updated: March 16, 2026

This Shipping Policy outlines how Drink Future Pty Ltd processes and delivers orders placed through our website. By placing an order with Drink Future you agree to the terms outlined in this policy.

1. Order Processing

Orders placed through the Drink Future website are typically processed within 1 to 3 business days after payment confirmation.

Orders are processed Monday to Friday excluding public holidays.

During periods of high demand including product launches, promotions or holidays processing times may be extended.

Once your order has been dispatched you will receive a confirmation email containing tracking information where available.

2. Shipping Locations

Drink Future currently ships within Australia only.

We may expand shipping availability to additional regions in the future.

Certain locations may have delivery limitations due to courier restrictions or alcohol delivery regulations.

If we are unable to ship to your location we will notify you and issue a refund where applicable.

We may deliver outside of Australia on a case-by-case basis subject to alcohol delivery regulations.

3. Delivery Timeframes

Delivery times depend on your location and the courier network used.

Typical delivery estimates are:

Metro areas

3 to 7 business days

Regional areas

5 to 10 business days

Remote locations

Delivery times may be longer depending on courier availability.

Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to courier operations, weather conditions, high shipping volumes or other external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• delivery location

• order size and weight

• courier rates

From time to time Drink Future may offer free shipping promotions. These promotions will be subject to specific terms and conditions.

5. Alcohol Delivery Requirements

Drink Future sells alcoholic beverages and complies with responsible service expectations.

For this reason:

• deliveries may require a recipient aged 18 years or older

• couriers may request valid identification to verify age

• deliveries may require a signature upon receipt

Alcohol will not be delivered to minors.

If the courier cannot verify age the delivery may be refused and returned.

6. Failed Delivery Attempts

If no eligible recipient is available to accept delivery the courier may:

• attempt redelivery

• redirect the parcel to a collection point

• return the parcel to sender

Additional delivery fees may apply for redelivery where applicable.

If an order is returned to Drink Future due to failed delivery attempts we will contact you to arrange reshipping. Additional shipping charges may apply.

7. Delivery Address Responsibility

Customers are responsible for ensuring the shipping address provided at checkout is accurate and complete.

Drink Future is not responsible for delivery issues caused by:

• incorrect or incomplete addresses

• customer unavailability to receive deliveries

• refusal to provide identification where required

If an order is returned due to an incorrect address additional shipping charges may apply.

8. Risk and Ownership

Ownership of products passes to the customer once the order has been delivered to the nominated delivery address.

Risk of loss or damage transfers to the customer upon delivery unless otherwise required by Australian Consumer Law.

9. Damaged or Missing Orders

If your order arrives damaged or appears to be missing items please contact us within 7 days of delivery.

When reporting an issue please include:

• order number

• description of the issue

• photographs of the package and product where applicable

We will investigate the issue and determine the appropriate resolution which may include replacement or refund in accordance with Australian Consumer Law.

10. Delivery Delays

While we work with reputable courier partners delivery delays can occasionally occur.

Drink Future is not responsible for delays caused by:

• courier network disruptions

• weather events

• industrial action

• peak shipping periods

• circumstances outside our reasonable control

However we will make reasonable efforts to assist customers in resolving delivery issues with courier providers.

11. Lost Shipments

If a shipment is confirmed as lost in transit we will work with the courier provider to investigate.

Once a shipment is confirmed lost we will arrange either:

• a replacement order

or

• a refund

12. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in operations courier services or legal requirements.

The most current version of this policy will always be available on our website.

13. Contact

For shipping related enquiries please contact:

Email: hello@drinkfuture.com.au

Website: www.drinkfuture.com.au