Refund policy
Last Updated: March 16, 2026
This Returns and Refund Policy outlines the circumstances in which Drink Future Pty Ltd may provide refunds, replacements, or other remedies for products purchased through our website.
This policy operates alongside your rights under Australian Consumer Law (ACL).
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• a replacement or refund for a major failure, and
• compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
2. Change of Mind
Due to the nature of alcoholic beverages and food products, Drink Future does not offer refunds or returns for change of mind.
This includes situations where:
• you ordered the wrong product
• you no longer want the product
• you purchased more product than intended
We encourage customers to carefully review their order before completing checkout.
3. Faulty or Defective Products
If a product is faulty, defective, or not of acceptable quality you may be entitled to a remedy under Australian Consumer Law.
Examples may include:
• damaged packaging that affects product usability
• leaking cans or bottles
• contamination or product spoilage
• incorrect product supplied
If you believe a product is faulty please contact us within 7 days of delivery.
We may request:
• your order number
• a description of the issue
• photographs of the product and packaging
Where a fault is confirmed we may offer:
• a replacement product
• a refund
• store credit
depending on the circumstances.
4. Products Damaged During Shipping
If your order arrives damaged during delivery please contact us as soon as possible and within 7 days of receiving the order.
Please include:
• your order number
• photographs of the damaged product
• photographs of the packaging
We will assess the issue and may arrange a replacement or refund where appropriate.
5. Incorrect Orders
If you receive the wrong product or your order is incomplete please contact us within 7 days of delivery.
Once the issue is confirmed we will arrange either:
• shipment of the correct product
• replacement of missing items
• refund where appropriate
6. Proof of Purchase
To request a refund or replacement you must provide proof of purchase such as:
• order confirmation
• receipt
• order number
7. Refund Method
Where a refund is approved it will generally be issued using the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider.
8. Returns Process
In some cases we may request that products be returned to us before a refund or replacement is issued.
If a return is required we will provide instructions.
Returned items must not be opened or tampered with unless the issue relates to product damage or fault.
9. Non Returnable Items
For safety and hygiene reasons we cannot accept returns of alcoholic beverages where:
• the product has been opened
• the product has been consumed
• the issue relates to personal taste preference
This does not affect your rights under Australian Consumer Law if the product is faulty.
10. Fraud Prevention
Drink Future reserves the right to decline refund requests where we reasonably suspect fraudulent activity or misuse of the refund process.
11. Policy Updates
We may update this policy from time to time to reflect changes in operations or legal requirements.
The latest version will always be available on our website.
12. Contact
For returns or refund enquiries please contact:
Email: hello@drinkfuture.com.au
Website: www.drinkfuture.com.au